Refund policy
Last updated: November 11, 2026
Returns
Return eligibility depends on the items in your order.
Eligible items must be returned unused, unworn, with tags and in their original packaging. We reserve the right to reduce refunds if items have been used, damaged or handled beyond what is necessary.
Contact us before returning any item.
How to start a return
Contact us to request a return or cancellation before sending anything back.
Unless otherwise required by law, customers are responsible for return shipping costs for change-of-mind returns.
Damages and issues
Please inspect your order upon arrival and contact us immediately if an item is damaged, defective or incorrect.
Exceptions and non-returnable items
Mail Club letters
Crystal Healing Mail Club letters are non-returnable for change-of-mind reasons once dispatched. Each edition is individually prepared and packaged for monthly mailing and cannot be recalled or resold once posted.
This does not affect your statutory consumer rights, including applicable cancellation rights or claims relating to faulty, damaged or incorrectly described items.
Exchanges
Contact us before returning an item to enquire about exchange options.
European Union returns and cancellations
EU consumers may have the right to cancel online purchases within 14 days of receiving their goods, unless a legal exemption applies.
Once cancellation is notified, eligible goods must be returned within 14 days. Refunds will be issued within 14 days of notification, although we may wait until the goods are received or proof of return is provided.
Eligible refunds include the product price and standard delivery costs.
United Kingdom returns and cancellations
UK consumers may have the right to cancel online purchases within 14 days of receiving their goods, unless a legal exemption applies.
Once cancellation is notified, eligible goods must be returned within 14 days. Refunds will be issued within 14 days of receiving the returned goods or proof of return.
Eligible refunds include the product price and standard delivery costs.
Refunds
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process the refund.
Nothing in this policy limits your statutory consumer rights, including those relating to faulty, damaged, misdescribed or undelivered goods.
Contact
For returns, cancellations, exchanges or damaged items, contact us at spiritualqueendiaries@gmail.com , crystalhealingmailclub@gmail.com or use the details in our contact information policy.